Transactions in Spendge

How do I view transaction information?

To view all transactions, click the Cards Transactions > Cards tab.

Transaction information includes:

• Date - the date of the transaction

• Card number - the number of the card from which the transaction was made.

• Description - description of the transaction

• ID - unique number of the transaction

• Amount

  • Amount in base currency (at the exchange rate at the moment of transaction)

  • Amount in transaction currency

Statuses

• Successful - the transaction was successful

• Pending - transaction is being processed

• Decline - transaction was rejected

• Reversed - unblocked transaction

• Refund - refund

• Blocked - transaction is blocked

• Blocked currency - conversion in this currency is not supported

• Load card - card replenishment

• Cash out - transfer of funds from Card to Card Account

The reason for a blocked transaction is indicated in the tooltip next to the transaction.

Why was my transaction rejected?

There are three reasons why you may receive a transaction rejection. For each reason, there is a corresponding status:

1. Blocked - The services you try to pay for are not on Spendge's white list. This means that these services are not digital marketing services or advertising platforms. If this situation occurs, please write the name of the service in the customer support chat and if possible, we will add it to your white list, and you will be able to pay for it.

2. Decline (insufficient funds) - This means that the transaction was declined due to insufficient funds on your card. To proceed, you will need to top up your card balance.

3. Credit Limit - There are insufficient funds in your Card Account to cover the transaction. The fee for declined transactions, transactions under 30 EUR, and the card maintenance fee will be deducted from your Card Account. Therefore, it's important to have enough money in this balance.

Read more about commissions at Spendge.